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Five-Star Property Management Services to Protect Your Investment

Property management: air conditioning unit with tool belt sitting on top
May 2, 2019

As the owner of a rental property, your livelihood hinges on your ability to deliver top-notch property management service and security to residents. But if you are like many investment property owners, you may not have the time or resources to deliver top-notch property management services. The good news is that Team Yifei offers a comprehensive collection of services to help you protect your investment. Below is a look at some of the common challenges facing residents and the top five ways that Team Yifei's five-star property management services can help you prevent these issues from occurring.

What are the most common challenges facing property owners?

Team Yifei's outstanding property management begins with our commitment to understanding the struggles of property owners and their tenants. Whether you are a seasoned owner of an Airbnb in Niagara Falls or the new owner of a small student housing property in St. Catharines, you have likely encountered some of the key barriers to success for property investors. Here are some of the top challenges for those involved in property management in Niagara:

1) Lack of time to respond promptly to tenant calls

Many property managers oversee multiple properties simultaneously. Others have full-time employment responsibilities that prevent them from responding immediately to calls or emails from tenants. Poor responsiveness - whether it is intentional or unintentional - can lead to increased frustration and turnover among tenants. 

2) Inability to quickly tend to emergencies

Tenant emergencies and problems seem to strike at the most inconvenient times. Sometimes problems can arise in the middle of the night or you may receive calls from multiple tenants within the same window of time. In these cases, it may not be possible to tend to emergencies immediately, especially if you are trying to manage multiple properties on your own. 

3) Rapidly changing landlord laws

Tenants who rent properties in Ontario have rights and responsibilities. Additionally, there are also laws and regulations that dictate how owners can manage their properties and tenants. These laws and regulations are continually evolving, making it difficult for busy property owners to stay abreast of key changes. Failure to stay on top of these changes can result in harsh fines and other penalties.

How will Team Yifei's property management services help you overcome these challenges?

If not handled properly, the above challenges can hurt your reputation as a property manager and prevent you from attracting top tenants. Fortunately, Team Yifei's property management services can help prevent these challenges from tarnishing your image and help you attract prospective tenants. In addition to proactively remaining abreast of Ontario's latest regulations affecting tenants and landlords, we provide regular property inspections, emergency service, and seasonal maintenance. Here is a look at the top five ways Team Yifei will help you protect your property investment:

1) Regular property inspections

Regular property inspections are the cornerstone of tenant satisfaction. Team Yifei creates a comprehensive inspection checklist for each property we manage to ensure that no stone is left unturned during the inspection process. We conduct an interior and exterior walk-through once a month to confirm that all of the following are operating properly:

  • HVAC systems, electrical panels and mechanical elements
  • Alarm systems, automated equipment, and WiFi access
  • Exterior property elements, such as decks, pools, outbuildings, walkways, and landscaping
  • All doors, windows, and access points

2) Respond to emergencies 24/7

The Yifei team has the staff, resources, and connections to respond to emergencies 24 hours a day, seven days a week, 365 days per year. We are known for our fast responsiveness, and are a trusted name among the student housing communities of St. Catharine's and Thorold, where many of Brock University's students reside. With record enrollment set by Brock University for the 2018-2019 year, we take every measure to ensure that student housing is safe and well-resourced for emergency conditions. In the case of an emergency, a qualified property manager will be dispatched for an immediate site visit. 

3) Provide seasonal maintenance

At least twice per year, Team Yifei will perform maintenance on your properties to prepare them for the upcoming season and reduce the likelihood that problems will arise. Here are a few of the key maintenance services we provide:

  • Inspect and clean gutters 
  • Winterize plumbing by opening and draining all valves and taps prior to the onset of cold weather
  • Check smoke and carbon detectors for proper operation and battery functionality
  • Inspect and test HVAC systems, replacing filters and thermostat batteries as recommended

4) Manage service vendors

Service vendors play a key role in the property management process. Examples include electricians, HVAC providers, security agencies, pest control companies, and landscaping firms. While service vendors are a necessary part of property management, it can be time consuming to coordinate visits and supervise visiting technicians.

Team Yifei is pleased to offer management of all service vendors. We have an extensive list of preferred vendors and will ensure that service visits are scheduled quickly and professionally. Whether one of your tenants is in need of house cleaning services or emergency plumbing repairs, our vendor management services will save you time and eliminate the hassle of coordinating service visits.

5) Provide additional services upon request

At Team Yifei, we know that every property is unique. Accordingly, we are happy to provide customized maintenance services upon request. Whether you would like us to inspect and maintain your fire pit, or ensure that your exterior appliances are properly serviced, we are here to meet your needs. Simply provide us with a list of items you would like us to handle and we will include them in your list of covered services.

The Bottom Line

Five-star property management is not always easy to deliver. But through effort and dedication, Team Yifei has established itself as a leading provider of property management services. We invite you to contact us to find out how Team Yifei can help you buy and maintain your Niagara property. Our top priority is to bolster security, confidence, and convenience for our clients. From helping you secure a new investment property to providing five-star property management services, we look forward to serving as your single solution for all of your Niagara/St. Catharines real estate needs.